Terms of service

These terms cover your use of himdhara.co.in and anything you buy through it. Placing an order means you accept them. We are Himdhara, a business registered in Uttarakhand, India, selling food under FSSAI licence 22626041000050.

Who can order

You need to be 18 or older, or have a parent or guardian place the order. Everything on this site is sold for personal use. If you want to stock Himdhara in a shop or serve it in a kitchen, write to us rather than ordering here.

Products, batches and photographs

What we sell is made in small batches from what the season gives us. Colour, texture, grain and aroma vary between batches, and photographs on the site are representative rather than exact. Every batch carries a code on the label and a lab report you can look up.

Nothing on this site is medical advice. Our products are foods, not medicines, and no claim here is intended to diagnose, treat or cure anything. If you are pregnant, nursing, on medication or managing a condition, ask a doctor before adding shilajit or anything else to what you take.

Prices and payment

Prices are in Indian rupees and include 5% GST. Delivery charges are set out in our shipping policy. We may change prices at any time, but never after you have placed an order.

If a price is listed wrongly through an obvious error, we will tell you before dispatch and you can confirm at the right price or cancel for a full refund. We will not quietly charge you the difference.

Orders

Your order is an offer to buy. The contract begins when we dispatch it, not when you pay. We may decline an order — if stock has run out, if we cannot deliver to your pin code, or if it looks like a resale or fraud — and we refund in full when we do.

Subscriptions

A subscription charges your saved payment method on the schedule you chose, at the subscription price, until you stop it. You can pause, skip, change the frequency or cancel from your account at any time, and a change applies to anything not yet dispatched. We write before each charge. If a payment fails we retry, and if it keeps failing we pause the subscription rather than cancelling it.

Replacements, not refunds

We do not refund an order once it has shipped. If what arrives is broken, leaking or not what you ordered, we replace it at our cost, provided you tell us within 48 hours of delivery and send a single, unedited unboxing video from the sealed parcel to the product. The full terms are in our refund policy, which forms part of these terms.

Your account

Keep your sign-in to yourself; you are responsible for what happens under it. Tell us if you think someone else has got into it. We may close an account that is being used to abuse the site or the people who run it.

What belongs to us

The name Himdhara, the logo, the photographs and the writing on this site are ours. Read them, quote them with a link, send them to a friend. Do not republish them as your own or use them to sell something else.

Where our responsibility ends

We stand behind what we make. What we cannot take responsibility for is loss that does not follow from the product itself — a missed occasion because a courier was slow, for instance. Where liability cannot be excluded by law, it is limited to what you paid for the order. Nothing here limits liability for death or personal injury caused by our negligence, or for anything else that Indian law does not permit us to limit.

Things outside anyone's control

Landslides, floods, strikes, closed roads and courier failures all happen, and the hills get more of them than most places. Where something like that delays us we will tell you promptly and offer you the choice of waiting or taking a refund.

Privacy

Covered by our privacy policy.

Changes

We may update these terms. The version that applies to your order is the one published when you placed it.

Law

These terms are governed by the laws of India, and the courts of Uttarakhand have jurisdiction.

Talk to us

Himdhara · Uttarakhand, India
FSSAI licence 22626041000050
contact@himdhara.co.in